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The first character ('x' or 's') denotes exclusive or shared access.

In the examples shown, the device accessibility is described as Run hidinfo.exe using a Command Prompt: C:\Test>hidinfo.exe

caps displays the report IDs of the capabilities.

attr displays HID attributes as reported by HidD.

Normally you will need to run the following command in a Dos prompt and email the resulting text file: C:\ Test> hidinfo. Summaryĭownload and use the tool according to the directions provided by your support engineer.

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On completion reconnect the STU device which will then be reloaded by Windows.ĭownload hidinfo-x86-v5.41.zip Requirementsĭownload and unzip the diagnostic to run on 32 or 64 bit Windows. HID\VID_056A&PID_00A1 : The operation completed successfully. USB\VID_056A&PID_00A1 : The operation completed successfully. It then searches for Windows registry entries related to Wacom USB and deletes those found, e.g.: Wacom Device USB Cache Cleaner

The utility prompts to allow changes to your device. Run from a command line or File Explorer to delete registry entries related to a Wacom USB device: C:\Test> reg- delete-wacom-usb-cache.

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Use the delete cache utility if the STU appears to be not working after installing the driver and attempting to use STU Utilities To use the /q option the installer must be run in elevated mode to give Administrator rights, e.g.: Start -> All Programs -> Accessories -> Right-click : 'Run as Administrator'ĭownload and unzip reg-delete-wacom-usb-cache.zip FunctionĬompanion debug file for use as instructed by Support To uninstall the driver: Wacom-STU-Driver.exe NO_STU_CHECK=1 /uninstall /q To disable the check for STU connection: Wacom-STU-Driver.exe NO_STU_CHECK=1 To view the available options use the command: Wacom-STU-Driver.exe /?įor example, for minimal prompts: Wacom-STU-Driver.exe /quiet

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exe autodetects 32 or 64 bit Windows and installs accordingly. exe and run it directly from Windows Explorer or in a DOS command line.

Check that the STU tablet has been disconnected before running the installer.

If in any doubt we recommend installing it. Recommended for optimum image upload speed Required for faster image upload and to prevent power save disconnect Required to prevent power save disconnect The need for installation is dependent on the STU model and Windows version as follows: STU Model The driver installation merely configures the USB interface for the STU tablet and can be used in all configurations without any detrimental effect.

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On Windows 8 and 8.1 it also disables the Enhanced Power Management setting. It allows the device to use USB Bulk Transfer to handle the transfer of increased image data size (compared with the mono STU tablets). The driver is required for the colour display STU signature pads and also when using any of the STU signature pads on Windows 8.1. The driver is also required when using any STU signature pad on Windows 8 or 8.1. The driver is required to use colour STU signature pads with the STU SDK and Wacom Signature SDK. Models marked with a "*" are no longer in production STU Driverĭownload and run Wacom-STU-Driver-5.4.5.exe Requirements The 541 uses TLS encryption to deliver this. The STU-541 is primarily aimed at installations where a high degree of security is required in the data transmission between the pad and the PC. The 300, 430 and 430V provided limited screen space so if you need to display a lot of information for the user to read prior to signing then it would probably be better to choose a 540. If you need to capture signatures over Citrix then please see our Citrix Compatibility list This requires special handling in the application.

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NOTE: The uploading of colour images over a serial connection to a colour STU is too slow to be user-friendly and for this reason the 540 allows for the pre-uploading of images into ROM for superior response times.

the 430V (a serial STU) or 540 (which can be switched into serial mode if needed) Purchase a separate USB forwarding tool to handle the pen data over the network connection)Ĭhoose an STU which operates serially i.e. If you want to use your signature pad over RDP then there are currently (Feb 2021) two options:.In addition to price considerations please bear in mind the following factors: